“Credit Union” – Refers to St. Colman’s (Claremorris) Credit Union Limited.

“We” – Refers to St. Colman’s (Claremorris) Credit Union Limited.

“Offices” – Our Claremorris and Ballinrobe Offices

“Member” – A natural person who is a member of St. Colman’s (Claremorris) Credit Union Limited.

“Account” – A member (single or joint names) over the age of 16.

“Single Account” – An account held in one name.

“Joint Account” – An account held in more than one name.

“BIC” – The Bank Identifier Code which is used to identify banks.

“IBAN” – The International Bank Account Number. This helps identify the branch and account number.

“CU247 Mobile” – The mobile application which is downloaded onto a mobile device to facilitate financial transactions between the member and the credit union.

“CU247 Online” – The application which is opened via a web portal on a computer/electronic device to facilitate financial transactions between the member and the credit union.

“Access Code” – Means the multi-level security codes advised to members at the time of registration to sign up for online banking with the credit union and/or downloads the applications.

“User ID” – User Identification Code which is unique number issued by the credit union to be used in conjunction with the PIN and other security questions.

“PIN” – Personal Identification Number which is a unique number issued by the credit union to be used in conjunction with the User ID and other security questions.

“Security Questions” – An additional question(s) which must be satisfied in addition to your User ID and PIN.

“Security Code” – A one-off activation number which you will require to authorise certain requests.

“Business Day” – Monday to Friday excluding Public Holidays and May Holiday.

“Cut off Times” – The latest time payment orders must be received in order to be processed on the same business day.

“European Communities (Payment Services) Regulation 2009 PSR” – A PSR payment is a payment in Euro or any other European Economic Area (EEA) country currency, where the payment service provider of both the payer and the payee are in the EEA.

“Single European Payments Area (SEPA)” – SEPA is a single standardised payments system in Europe and includes the EEA countries of Iceland, Liechtenstein and Norway together with Switzerland and Monaco.


1. Online Registration Procedure

  1. You must be a member of St. Colman’s (Claremorris) Credit union Limited.
  2. The account must be in your own name or in joint names and of a personal nature.
  3. If the account is held jointly by two or more members, each member can register to use the CU247 mobile and online access. Each member must register and apply for their own unique Pin, User ID and other security detail separately. For joint accounts, the liability of the account holders shall be joint and several.
  4. You must be over the age of 16.
  5. You must be the beneficial owner of the money held in the account you require online access.
  6. The account is denominated in Euro.
  7. You must register for online access through our website ClaremorrisCU.ie/cu247-registration/ or in person at either of our offices.
  8. You will be required to provide your name, account number, date of birth and email address.
  9. You may be required to provide up to date Proof of Identification and Proof of Address in order to satisfy our requirements under the Criminal Justice and Counter Terrorist Financing Act 2010 as amended. Access shall not be provided until this requirement is completed.
  10. We reserve the right to refuse an application to register for the online access facility without providing you with an explanation.

2. Security Procedures

  1. We will provide you with a User ID which shall be unique to you.
  2. We will provide you with a PIN code unique to you.
  3. We will require you to answer a security question before providing access to the service.
  4. We will never ask you to disclose your User ID or PIN code.
  5. You are required to keep your User ID and PIN safe and secure.
  6. You are responsible for the safety of your User ID and PIN. Do not write them down, do not keep them together and do not disclose them to another person.
  7. If you suspect or believe your User ID, PIN or security details have been comprised, you must contact us immediately.

3. Services

St. Colman’s (Claremorris) Credit Union Limited will provide the following services at its discretion through the CU247 mobile and online access:

  • Account information such as balances and recent transactions.
  • Statement request.
  • Inter account transfers of funds between your credit union accounts.
  • Transfer of funds to any designated SEPA accounts.
  • Payment of bills.

4. Acting on our Instructions:

  1. Once an instruction is received through the required security authorisations, we do not make any further security checks. We will act upon your instruction. You cannot withdraw this permission.
  2. Once we receive your instructions, there may be a time delay between the times you instruct us and when we receive the instruction, we can take no responsibility for this delay.
  3. With your instruction, you can request us to cancel or amend any instruction, but this may not be possible. We will have no liability in this situation.
  4. If we receive an instruction that does not have the required information to identify the Designated Account such as the IBAN and BIC, we will not be in a position to process the transaction. We will not be liable to you or anyone else if that results in any loss or expense. The onus lies on you, the member to ensure the instructions you provide to us are correct. We take no responsibility for any mistakes made by you the member. We shall not contact you to inform you of same.
  5. We will not process a request if you do not have enough money or uncleared funds in your account. We will not be liable to you or anyone else if that results in any loss or expense. The onus lies on you, the member to ensure the instructions you provide to us are correct. We take no responsibility for any mistakes made by you the member. We shall not contact you to inform you of same.
  6. There is a limit on the amount you can transfer on a daily basis. This amount is €10,000.
  7. If you fall behind with your loan repayments, you shall not be permitted to transact on CU247 mobile or online access until your loan account is up to date.

5. SEPA Transfers:

  1. We accept payment instructions at any time. Once you instruct us to pay money from your credit union account, we treat the payment instruction as given on the Banking Day (D) as long as we receive the instruction before 2pm (being our cut off time).
  2. Payment instructions we receive after 2pm shall be treated at the next Banking day. If the payment is in Euro and PRS-Regulated, we will ensure the payee’s bank is paid within 1 Banking Day of D.
  3. Direct Debits shall be processed in accordance with SEPA Direct Debit Rules.
  4. If you request a transfer of funds and/or payments of direct debit, such requests shall only be completed if the funds are in your account. It is the member’s responsibility to ensure there is enough funds to meet the outgoing payments. The credit union will not contact you in these circumstances.

6. Statements:

By agreeing to the terms and conditions of Online Banking, you are agreeing to “paperless statements”. If at any time you wish to receive a statement, you can contact the credit union in person over the phone or by email. Contact details are available here.


7. Balances:

The balance displayed in your savings and or loan account shall be “real time” balances. They will not include uncleared funds. If you have any query regarding your balances, you can contact the credit union in person, over the phone. Contact details are available here.


8. Charges:

We reserve the right to charge for this service. We will inform you before we introduce any such charges before we introduce them.
Charges implied by your network provider for using our Online Access is beyond our control.


9. Acceptance of and changes to these terms and conditions:

  1. By registering with CU247 mobile and online access, you are agreeing to the terms and conditions as set out within this document.
  2. We may amend or change these terms and conditions at any time.
  3. We may introduce, amend, and withdraw a service at any time.
  4. We will inform you of any changes and the amount of notice will follow the laws and regulations applying at the time. It is up to each member to keep up to date with the terms and conditions of use.
  5. If you do not wish to accept changes to the terms and conditions you may end your use of Online Banking and Mobile Access by informing the Credit union in writing. If we do not receive this instruction in writing you are deemed to have accepted the changes.
  6. We reserve the right to change the rules surrounding the services without advanced notice e.g. changes to limits on transaction amounts etc. The daily transfer limit is €10,000.
  7. You can end the use of CU247 mobile and/ or online access at any time by writing to us with that express instruction provided any monies owing to us in relation to use of the services are paid in full.
  8. The credit union may end this agreement by giving you 3 months’ notice or immediately if:
    1. We believe there has been fraudulent activity on your account.
    2. If you are declared bankrupt/insolvent.
    3. You have breached the terms and conditions.
    4. You are no longer a member.
    5. If we are directed by the courts or any regulatory body.
    6. We are not liable to anyone for stopping services for any of the above reasons.

10. Making a Complaint:

Should you wish to make a complaint, you can do so by contacting The Complaints Officer, St. Colman’s (Claremorris) Credit union Limited, The Square, Claremorris, Co Mayo.


11. Law and Jurisdiction:

The terms and conditions and any matter arising shall be governed by Irish Law and the courts of the Republic of Ireland shall have exclusive jurisdiction over them.


12. Liability of Applications Providers:

The Applications Providers shall not in any circumstances be liable for any breach in security and/or the use of the Applications or any failure which is due to:

  • A breach of these terms and conditions by the member,
  • Any failure in services provided by the credit union,
  • A failure or breach that is due to abnormal and /or unforeseeable circumstances outside of the control of the applications providers,
  • An Act of God.